Ganga, Balaram, and the team were fantastic; even when we had a 24-hour flight delay, they re-scheduled everything without fuss or fee. We had an excellent driver for just us (and guide where we had them).
We even changed things along the way, and whether the driver, guide, or agent, they were more than willing to help and be flexible. :) The trip took in some hiking, some sightseeing, some relaxing, the jungle, and for each occasion and location, we were provided a specialist guide for the event/location. The hotels they chose for us were precisely our requirements based on the activity we were experiencing on any given day.
Balaram even met us many times in person to round off the experience and ensure all was well and take honest feedback in person - the personal touch makes you feel even more appreciated and welcome as a customer. We would recommend anyone contact the team if they are planning a trip to Nepal.
Thank you, guys, for a memorable vacation.