Jeanie Hellier, New Zealand
I am from New Zealand and I stumbled across Nepal Hiking Team while surfing the internet for my Himalayan trekking adventure. With so many agencies to choose from, I was spoiled for choice- but I decided to go with Nepal Hiking Team because they simply stood out with excellent reviews and a 100% customer care satisfaction. To me, that was quite impressive and I do not regret my decision. Based on other positive reviews, I already had a high expectation from them- and each and every expectation I had were simply met with such grandiosity that the company really deserves all of the praises it gets.
NHT made me have a wonderful experience right from the start. Mr. Ganga was very quick and prompt in his email responses and was happy to respond to the silliest of my inquiries; a very patient man with excellent customer service focus. For Nepal Hiking Team, their customers come first and they will be ready to go to lengths to make sure their customers safe and well looked after.
They employ an amazing group of guides and porters. I did the Everest Base Camp Trek accompanied by my guide Paban, who made sure that I had a wonderful time. A soft spoken and polite person, Paban has the maturity to take the responsibility of his customers in the mountains. Throughout my trek, Paban was in the front and my Porter was at the back. They made sure I never slipped or took a wrong step. They don’t push you, and give you all the freedom you want in the mountains, taking as many rest and photo stops as you want. Paban took take care of me in every lodge, even bringing me hot water bowl in the mornings so that I could wash my face and teeth. Believe me, it is so cold up there that without that bowl of hot water I would be feeling pretty low throughout the day! It was these acts of care and concern that really made the trip wonderful and amazing.
Overall, I can vouch for Nepal Hiking Team and their guides and porters. I think their customer focus makes them stand apart. Even when things go wrong, like flight cancellations or weather delays, or your sickness, they don’t complain and put the priority of their customers first. It was the beautiful care that I was shown that has won my heart over by the company. It was such a treat to be with them and to experience the beauty of the majestic Himalayas with a helpful and cheerful guide who made sure that I was alright at each and every step of the way. Mr. Ganga and Mr. Balaram were also just a phone call away in the office at Kathmandu, giving me the reassurance that everything was going to be alright and that I was in good hands. Thank You Nepal Hiking Team for such a beautiful time in the Everest Mountains, and for showing such a good customer care that all of the praises that are poured upon you are candidly well-deserving.